How can I address shipping delays and the lack of shipping progress of my order?Updated 12 days ago

📦 What should I do if my order is stuck in 'pre-shipment' for a while?

If your order seems stuck in 'pre-shipment' for a while, don't worry! 😊 Just reach out to us with your order ID, and we'll get right on it. We'll investigate and, if necessary, send out a replacement to ensure you get your purchase on time.

📮 Should I contact my local post office for updates?

While we're always here to help, your local post office might have more detailed updates on your delivery. Feel free to check with them too!

🤔 I have more questions!

No problem! Feel free to reach out to our friendly customer support team, and we'll be happy to assist you with any other questions or concerns you may have. 😊💬