How do I initiate a return and what is the process for receiving a refund?Updated 12 days ago

Returning a product is easy! 😊 Just follow these simple steps:

1. Keep the original packaging: Make sure to keep all items in their original condition and packaging.

2. Notify us: Reach out to our customer service team to let us know you're returning an item. You'll receive a Return Merchandise Authorization (RMA) number, which should be included in your return package.

3. Ship it back: Send the item to us at the provided returns address, we recommend using a trackable shipping service. Please note, that we don't cover return shipping costs or provide return labels. For smooth processing, include your order details and contact information in the return package.

4. Refund process: Once we receive your return, we'll initiate a refund to your original payment method. Please note, that there is a $10 disposal fee for medical waste items, as per our policy.

5. Be patient: Refunds may take a few days to appear in your account. We appreciate your patience!

🤗 We're here to help!

Your satisfaction is our main priority! If you have any questions or need assistance with your return or refund, feel free to contact our friendly customer service team. We're here to assist you every step of the way. 😊💬